Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Resources

Appropriateness Criteria Patient-Friendly Summaries

American College of Radiology | March 2018

Health Coaching: Help Patients Take Charge of Their Health

American Medical Association, AMA Steps Forward | February 2018

Achieving Person and Family Engagement (PFE): Using the Adoption of PFE Metrics as a Lever for Change

October 2017

Person and Family Engagement Action Plan Template

PCPCC | October 2017

TCPI Medication Management and Opioid (MMO) Initiative Pledge

October 2017

The Impact of Primary Care Practice Transformation on Cost, Quality, and Utilization

Patient-Centered Primary Care Collaborative | July 2017

Family Engagement Quality Improvement Change Package

American Academy of Pediatrics, National Resource Center for Patient/Family-Centered Medical Home | May 2017
This resource provides practical tools for providers to increase family engagement in pediatric care. It emphasizes the importance or creating a plan and sharing decision-making responsibilities with patients and their families.

Schematic - How TCPI's Person and Family Engagement measures fit with asthma care improvement

May 2017

Related Content

Title Date Source
Improving Population Health by Working with Communities: Action Guide 3.0 August 2016 National Quality Forum
A Roadmap for Population Health Management:Healthcare Informatics Research Report June 2016 Healthcare Informatics
CAPG’s Guide to Alternative Payment Models:Case Studies of Risk-Based Coordinated Care June 2016 CAPG
Patient Self-Management Support of Chronic Conditions:Framework for Clinicians Seeking Recertification Credit (MOC Part IV & PI-CME) June 2016 Agency for Healthcare and Research Quality
Oral Health and Primary Care :Patient Education Resources from the American College of Physicians & the National Interprofessional Initiative on Oral Health March 2016
The Patient-Centered Medical Home's Impact on Cost and Quality: Annual Review of Evidence, 2014-2015 February 2016 Patient-Centered Primary Care Collaborative
Recommendations to the IHS from the Rural Maternal Safety Meeting January 2016 Recommendations to the IHS from the Rural Maternal Safety Meeting
How Kaiser Permanente Uses Video Ethnography Of Patients For Quality Improvement, Such As In Shaping Better Care Transitions November 2015 Health Affairs
Pediatric Medical Home Infographic-Unique Needs of Children November 2015 Pediatric Medical Home Infographic-Unique Needs of Children
PCPCC SAN Toolkit:Support & Alignment Network for Patient, Caregiver and Community Engagement November 2015

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Pages

Title Presenter Date
Video: Congressional Briefing: PCPCC's Annual Review of the Patient-Centered Medical Home's Impact on Cost and Quality Douglas Henley, Christopher F. Koller, Rahul Rajkumar, Justine Handelman, Julie Schilz, Katherine Clark February 2, 2015
PCPCC Webinar: An Overview of Key Findings from PCPCC's Evidence Report :The Patient-Centered Medical Home's Impact on Cost and Quality: Review of Evidence 2013-2014 January 29, 2015
Interprofessional Primary Care Training: Seven Champion Programs Barbara Brandt December 11, 2014
PCPCC October Webinar: Patient-Centered Best Practices Margo J. Williams, Linda Shelton, Beth Little-Terry, Kim Johnston October 23, 2014
Measuring Affordable Care: The Patient’s Perspective Robert Saunders, Melissa Thomason September 18, 2014
Patients and Families as Partners in Care Delivery Transformation:July National Briefing Jennifer Sweeney, Alison Shippy, Mark Savage July 31, 2014
Centralizing Care around the PCMH:Redesigning Roles for Better Population Health Management Ann M. Kunkel, Chris Echterling, Karen Jones, Laurie Brown June 26, 2014
Innovations in Comprehensive, Team-based Medication Management :Lessons from Minnesota Brian Isetts, Edwin Webb May 22, 2014
Integrating Peer Support into Primary Care:Rationale & Evidence Edwin Fisher, Leticia Ibarra February 27, 2014
Consumer Engagement in a Rapidly Evolving Healthcare Environment Rose Maljanian, Gary W. Ozanich February 13, 2014

Pages

Associated Stakeholders: 

Patients, Families & Consumers

Millennials and Primary Care

Shared Decision-Making

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