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Activating Patient Engagement in Care Delivery: Performance Metrics that Guide Patient-Centered Care

Practices participating in the Transforming Clinical Practice Initiative (TCPI) are constantly aiming towards effective transformation through the implementation of meaningful person-centered care. In support of this goal, TCPI recently released Person and Family Engagement (PFE) performance measures that healthcare staff can use to strengthen partnerships in ambulatory care. 

This webinar is part one of a two-part series that will provide attendees with an overview of TCPI's Person and Family Engagement (PFE) performance metrics. In collaboration with our partners at the Institute for Patient and Family-Centered Care, we will describe shared decision making, patient activation, and health literacy -- three of the six PFE metrics-- and explore examples where effective partnerships with patients in direct care were achieved and sustained. Success stories illuminating how these strategies were implemented as well as the targeted resources/tools available will also be shared. 

Note: The examples and tools are applicable to any practice interested in preparing for the CMS Quality Payment Program! 

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.

Amberly Ticotsky, RN, BSN, MPH

Amberly Ticotsky, RN BSN, MPH, is a registered nurse at Union Square Family Health, a Cambridge Health Alliance primary care clinic. In her role, she is a member of an innovative team-based care model which has been recognized by Wall Street Journal and the Robert Wood Johnson Foundation. A process improvement leader with a passion for serving vulnerable populations, Amberly was recognized by her colleagues with the first Daisy Award for Extraordinary Nurses at Cambridge Health Alliance. Amberly holds a BS in Nursing from Valparaiso University and a Masters in Public Health from the University of Massachusetts Amherst. read more

Mary Minniti, BS, CPHQ

Senior Policy and Program Specialist, Institute for Patient- and Family-Centered Care
Mary Minniti is a Certified Professional in Healthcare Quality and has over 30 years experience in the field. She joined the Institute for Patient- and Family-Centered Care in 2011 and works as a Senior Policy and Program Specialist. She was lead author on a Robert Wood Johnson Foundation funded report, Individual and Family Engagement in the Medicaid Population: Emerging Best Practices and Recommendations and IPFCC’s publication: Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons. read more

Ziva Mann

Cambridge Health Alliance Patient Lead, Cambridge Health Alliance
Ziva is a consultant, a recovering academic, writer and systems geek. She spent a decade in community-lead education in the bleeding disorder community, before doing a favor for her pediatrician, by joining one of Cambridge Health Alliance’s first multidisciplinary primary care improvement teams, as a parent partner. Today, she is CHA’s Patient Lead, working with Ambulatory Performance Improvement leadership on partnership with patients and families in health and improvement, assessing opportunities to create effective, efficient person-centered care in an integrated delivery system for diverse, underserved communities. read more
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