Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Resources

Patient and family engagement: a survey of US hospital practices

BMJ Quality & Safety | June 2015

The Patient-Centered Medical Home's Impact on Cost and Quality: Annual Review of Evidence, 2013-2014

Patient-Centered Primary Care Collaborative | January 2015

Development and validation of the Medical Home Care Coordination Survey for assessing care coordination in the primary care setting from the patient and provider perspectives

BioMed Central | June 2015

An Overview of the Patient-Centered Medical Home for Rural Patients, Caregivers, and Healthcare Stakeholders

Center For Children & Families | May 2015

Stories from the Nexus: Podcast Series Explores Interprofessional Training in Primary Care

National Center for IPE | March 2015

Map Tools: PCMH Slide Presentations

January 2015

Integrating community health workers within Patient Protection and Affordable Care Act implementation

Journal of Public Health Management and Practice | January 2015

Pilot-Testing a New Program for Providing Personalized and Patient-Centered Preventive Care

American Journal of Managed Care | December 2014
Thus study aims to address concerns of time constraints when considering the implementation of personalized, person-centered care strategies. They implemented this care model in a busy urban clinic and found that it did not cause much disruption or time delays and it improved the quality of care.

News

October 5, 2020 | PCPCC Press Release
New Primary Care Survey Results Show Patients’ Physical and Mental Health Declining
Corona Virus
October 1, 2020 | Primary Care Collaborative
Primary Care & COVID-19: Week 21 Survey
September 22, 2020 | PCPCC Press Release
Primary Care Has Not Fully Bounced Back, According to New Survey
Corona Virus
September 22, 2020 | Primary Care Collaborative
Primary Care & COVID-19: Week 20 Survey
August 26, 2020 | Healthcare Dive
Aetna turns to WellBe Senior Medical to deliver at-home care to high-risk seniors

Related Content

Title Date Source
Health Care Innovation in Action:Maine Patient Centered Medical Home Pilot July 2014 Maine Quality Counts
Implementation of the Patient-Centered Medical Home in the Veterans Health Administration:Associations With Patient Satisfaction, Quality of Care, Staff Burnout, and Hospital and Emergency Department Use June 2014 JAMA Internal Medicine
Peer Support in Health Evidence to Action April 2014 Peers for Progress
Scheduled telephone visits in the veterans health administration patient-centered medical home. April 2014 BMC Health Services Research
From Coverage to Care:Discussion Guides for Community Partners March 2014 Centers for Medicare and Medicaid Services
What We’re Learning: Engaging Patients Improves Health and Health Care March 2014 Robert Wood Johnson Foundation
Dissemination and adoption of the advanced primary care model in the Maryland multi-payer patient centered medical home program February 2014 Journal of Health Care for the Poor and Underserved
Patient-Centered Medical Home Transformation with Payment Reform: Patient Experience Outcomes February 2014 The Commonwealth Fund
Using Technology to Manage Your Health Care November 2013 Office of the National Coordinator for Health Information Technology
Supporting Patients through Cancer Diagnosis and Treatments in the Medical Home November 2013

Pages

Title Source Date
Primary Care Practices Endangered from Steep Declines in Revenue and Staff, New Survey Shows:Today's results are part of ongoing poll of practices and their response to COVID-19 April 17, 2020
Survey: Primary Care Practices Find High Stress is New Normal:Today's results are part of ongoing poll of practices and their response to COVID-19 April 9, 2020
Survey of primary care clinicians shows practices strained in response to coronavirus:Today's results are part of ongoing poll of practices and their response to COVID-19 April 2, 2020
Survey of primary care clinicians shows increasing pressures on practices in their response to coronavirus:Today's results are part of ongoing poll of practices and their response to COVID-19 PCPCC Press Release March 27, 2020
Why aren’t Americans seeing primary care doctors? Medical Economics February 10, 2020
US outspends on health care but has lower life expectancy The Hill January 30, 2020
What Is The Status Of Research On Low-Value Care? Health Affairs Blog January 8, 2020
Fewer Americans Have a Primary Care Doctor Now U.S. News & World Report December 17, 2019
Bridging The Gap In Rural Health Access Health Affairs Blog November 7, 2019
A View from the States: Key Medicaid Policy Changes: Results from a 50-State Medicaid Budget Survey for State Fiscal Years 2019 and 2020 Kaiser Family Foundation October 18, 2019

Pages

Associated Stakeholders: 

Patients, Families & Consumers

Millennials and Primary Care

Shared Decision-Making

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