Administrators, Quality Improvement Professionals, & Organizations

Patient and family advisors at Ocean Park Health Center, San Francisco, CA

Research has shown that input from patients and families on care delivery and the implementation of Patient & Family Engagement strategies directly impacts quality. Health reform efforts are shifting providers’ financial incentives from fee-for-service to payment for health outcomes (value-based payment & alternative payment models). Success in a value-based payment contract requires a progressive population health strategy. Best practice models of population health align health systems with community-based organizations to synergize efforts to address the health of targeted health risks in the community.

Top Five

Reasons to Focus on Improving Patient & Family Engagement at Your Practice

  1. Improved quality and safety
  2. Improved financial performance
  3. Improved patient outcomes
  4. Increase employee satisfaction and retention
  5. Increase number of MIPS Quality Measures to report under QPP

6 Questions to Assess Patient Engagement

Does the Practice...

  1. Use an e-tool accessible to share information such as test results, medication management list, vitals, and other data?
  2. Support shared decision-making by training and ensuring clinicians and care team integrate patient goals and preferences into care plan?
  3. Use a tool to assess and measure patient activation?
  4. Assess the health literacy of your patient population (e.g. - CAHPS Health Literacy Item Set)?
  5. Promote patient-centric medication management practices (self-management of medication, etc.)?
  6. Have policies, procedures and actions taken to support patient and family participants in governance or operational decision-making committees of the practice (Person and Family Advisory Councils, Board Representatives, etc.)?

Resources by Topic

Redesigning the System Together

Choosing Wisely Crosswalk to Achieve the Six PFE Metrics

Maine Quality Counts, PCPCC | April 2018

Interventions to Improve Patient Safety in Primary Care Settings by Engaging Patients and Families

AHRQ | April 2018

Mayo Clinic: Shared Decision Making National Resource Center

Mayo Clinic | March 2018

Community Partnerships

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

Interventions to Improve Patient Safety in Primary Care Settings by Engaging Patients and Families

AHRQ | April 2018

5 Essential Steps of Shared-Decision Making: The SHARE Approach

AHRQ | March 2018

Quality Payment Program

Guide to Implementing the Choosing Wisely Program at Your Practice

Choosing Wisely, IPFCC, PCPCC | October 2018

Supporting the Health Care Transition from Adolescence to Adulthood in the Medical Home

American Academy of Pediatrics | October 2018

Choosing Wisely Crosswalk to Achieve the Six PFE Metrics

Maine Quality Counts, PCPCC | April 2018

Patient Safety

Teach-Back Intervention to Explain Medical Information Clearly

AHRQ | March 2018

Medication Adherence: Improve Patient Outcomes and Reduce Costs

American Medical Association, AMA Steps Forward | March 2018

Improve Patient Safety Using Warm Hand-Offs

AHRQ | October 2017

Policy & Governance

Choosing Wisely Crosswalk to Achieve the Six PFE Metrics

Maine Quality Counts, PCPCC | April 2018

Medication Adherence: Improve Patient Outcomes and Reduce Costs

American Medical Association, AMA Steps Forward | March 2018

Harnessing Evidence and Experience to Change Culture: A Guiding Framework for Patient and Family Engaged Care

National Academy of Medicine | October 2017

For Small, Rural Practices

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

Guide to Implementing the Choosing Wisely Program at Your Practice

Choosing Wisely, IPFCC, PCPCC | October 2018

Supporting the Health Care Transition from Adolescence to Adulthood in the Medical Home

American Academy of Pediatrics | October 2018

For Ambulatory Practices

Patient Activation Reference Guide

Military Heath System | April 2018

Interventions to Improve Patient Safety in Primary Care Settings by Engaging Patients and Families

AHRQ | April 2018

Rural Care Coordination Toolkit

Rural Health Information Hub | April 2018

E-Tools & Health IT

Patient & Family Leadership Resource Compendium for Health Care

National Academy of Medicine Patient & Family Council Leadership Network | October 2015

Explore All Transformation Resources

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