Administrators, Quality Improvement Professionals, & Organizations

Patient and family advisors at Ocean Park Health Center, San Francisco, CA

Research has shown that input from patients and families on care delivery and the implementation of Patient & Family Engagement strategies directly impacts quality. Health reform efforts are shifting providers’ financial incentives from fee-for-service to payment for health outcomes (value-based payment & alternative payment models). Success in a value-based payment contract requires a progressive population health strategy. Best practice models of population health align health systems with community-based organizations to synergize efforts to address the health of targeted health risks in the community.

Top Five

Reasons to Focus on Improving Patient & Family Engagement at Your Practice

  1. Improved quality and safety
  2. Improved financial performance
  3. Improved patient outcomes
  4. Increase employee satisfaction and retention
  5. Increase number of MIPS Quality Measures to report under QPP

6 Questions to Assess Patient Engagement

Does the Practice...

  1. Use an e-tool accessible to share information such as test results, medication management list, vitals, and other data?
  2. Support shared decision-making by training and ensuring clinicians and care team integrate patient goals and preferences into care plan?
  3. Use a tool to assess and measure patient activation?
  4. Assess the health literacy of your patient population (e.g. - CAHPS Health Literacy Item Set)?
  5. Promote patient-centric medication management practices (self-management of medication, etc.)?
  6. Have policies, procedures and actions taken to support patient and family participants in governance or operational decision-making committees of the practice (Person and Family Advisory Councils, Board Representatives, etc.)?

Resources by Topic

Redesigning the System Together

5 Essential Steps of Shared-Decision Making: The SHARE Approach

AHRQ | March 2018

Improve Patient Safety Using Warm Hand-Offs

AHRQ | October 2017

Warm Handoff Intervention: Patient and Family Engagement

AHRQ | October 2017

Community Partnerships

Pediatric Asthma Person and Family Engagement (PPFE) Learning Network

PCPCC | September 2017

How To Be An Effective Patient & Family Advisor: Guide to Partnering with Your Clinic

PCPCC | June 2017

Family Engagement Quality Improvement Change Package

American Academy of Pediatrics, National Resource Center for Patient/Family-Centered Medical Home | May 2017
This resource provides practical tools for providers to increase family engagement in pediatric care. It emphasizes the importance or creating a plan and sharing decision-making responsibilities with patients and their families.

Quality Payment Program

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

Interventions to Improve Patient Safety in Primary Care Settings by Engaging Patients and Families

AHRQ | April 2018

Mayo Clinic: Shared Decision Making National Resource Center

Mayo Clinic | March 2018

Patient Safety

Warm Handoff Intervention: Patient and Family Engagement

AHRQ | October 2017

Pediatric Asthma Person and Family Engagement (PPFE) Learning Network

PCPCC | September 2017

How To Be An Effective Patient & Family Advisor: Guide to Partnering with Your Clinic

PCPCC | June 2017

Policy & Governance

Improve Patient Safety Using Warm Hand-Offs

AHRQ | October 2017

Warm Handoff Intervention: Patient and Family Engagement

AHRQ | October 2017

Person and Family Engagement Action Plan Template

PCPCC | October 2017

For Small, Rural Practices

Choosing Wisely Crosswalk to Achieve the Six PFE Metrics

Maine Quality Counts, PCPCC | April 2018

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

Rural Care Coordination Toolkit

Rural Health Information Hub | April 2018

For Ambulatory Practices

5 Essential Steps of Shared-Decision Making: The SHARE Approach

AHRQ | March 2018

Radiology Information for Patients

Radiological Society of North America, Inc. (RSNA) | March 2018

Health Literacy Tools for Medication Therapy Management

AHRQ | March 2018

Explore All Transformation Resources

Go to top