Administrators, Quality Improvement Professionals, & Organizations

Patient and family advisors at Ocean Park Health Center, San Francisco, CA

Research has shown that input from patients and families on care delivery and the implementation of Patient & Family Engagement strategies directly impacts quality. Health reform efforts are shifting providers’ financial incentives from fee-for-service to payment for health outcomes (value-based payment & alternative payment models). Success in a value-based payment contract requires a progressive population health strategy. Best practice models of population health align health systems with community-based organizations to synergize efforts to address the health of targeted health risks in the community.

Top Five

Reasons to Focus on Improving Patient & Family Engagement at Your Practice

  1. Improved quality and safety
  2. Improved financial performance
  3. Improved patient outcomes
  4. Increase employee satisfaction and retention
  5. Increase number of MIPS Quality Measures to report under QPP

6 Questions to Assess Patient Engagement

Does the Practice...

  1. Use an e-tool accessible to share information such as test results, medication management list, vitals, and other data?
  2. Support shared decision-making by training and ensuring clinicians and care team integrate patient goals and preferences into care plan?
  3. Use a tool to assess and measure patient activation?
  4. Assess the health literacy of your patient population (e.g. - CAHPS Health Literacy Item Set)?
  5. Promote patient-centric medication management practices (self-management of medication, etc.)?
  6. Have policies, procedures and actions taken to support patient and family participants in governance or operational decision-making committees of the practice (Person and Family Advisory Councils, Board Representatives, etc.)?

Resources by Topic

Redesigning the System Together

Bite-Sized Learning Videos on Strategies for Patient & Family Engagement

Get Started Here! PCPCC Bite Size Learning Modules | October 2019

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

New toolkit to Prepare Patient Stakeholders to Work with Research Teams

Health Innovation Program, University of Wisconsin, Wisconsin Network for Research Support | September 2018

Community Partnerships

Peers for Progress Network

University of North Carolina at Chapel Hill | October 2019

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

New toolkit to Prepare Patient Stakeholders to Work with Research Teams

Health Innovation Program, University of Wisconsin, Wisconsin Network for Research Support | September 2018

Quality Payment Program

Toolbox for Creating Sustainable Partnerships with Patients and Families in Research

IPFCC | October 2019

Peers for Progress Network

University of North Carolina at Chapel Hill | October 2019

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

Patient Safety

Choosing Wisely Crosswalk to Achieve the Six PFE Metrics

Maine Quality Counts, PCPCC | April 2018

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

Health Literacy Tools for Medication Therapy Management

AHRQ | March 2018

The Patient-Centered Medical Home (PCMH)

Patient-Centered Medical Home 101 and 201

PCPCC | October 2015

Medical Home

Emmi | October 2014

Medical Home Transformation in Pediatric Primary Care—What Drives Change?

Annals of Family Medicine | October 2013

Policy & Governance

Quality Payment Program

CMS | October 2019

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

Supporting the Health Care Transition from Adolescence to Adulthood in the Medical Home

American Academy of Pediatrics | October 2018

For Small, Rural Practices

Peers for Progress Network

University of North Carolina at Chapel Hill | October 2019

Toolbox for Creating Sustainable Partnerships with Patients and Families in Research

IPFCC | October 2019

Ask Me 3: Good Questions for Your Good Health

Institute for Healthcare Improvement | October 2019

For Ambulatory Practices

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

Guide to Implementing the Choosing Wisely Program at Your Practice

Choosing Wisely, IPFCC, PCPCC | October 2018

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

E-Tools & Health IT

Mayo Clinic: Shared Decision Making National Resource Center

Mayo Clinic | March 2018

Patient, Family, and Clinician Partner Training

PCPCC | November 2016

Transforming Clinical Practice Initiative

CMS | March 2016

Explore All Transformation Resources

Go to top