Webinar Description:
Establishing a system to track and measure the process and outcomes of patient- and family-centered care is critical to creating and sustaining successful change in organizational culture. Providing this information in useful and compelling ways is important to assuring the support and commitment of senior executives and boards of trustees; it is also important to the work of patient and family advisory councils. Useful resources, dashboards, and other tools will be shared on this webinar.

Webinar Objectives:

• Discuss ways to collaborate with patients and families in developing a system to track the process and impact of advancing the practice of patient- and family-centered care
• Describe specific tools for measuring patient and family perceptions of care in hospital and ambulatory settings
• Describe dashboards and annual reports that provide useful profiles of patient- and family-centered practice, patient and family advisory council(s), and other collaborative endeavors
• Discuss additional resources and organizations engaged in measuring patient- and family-centered practice and the partnerships with patients and families