Patients' perception of care trending up 'across the board,' says Press Ganey CMO Thomas Lee

Healthcare quality improvements are working, according to a new analysis, and patients’ perceptions of the care they receive are improving in tandem.

Researchers at Press Ganey examined trends in certain measures of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) between 2013 and 2017 and compared them to internal data and surveys. During that five-year window, the number of patients giving their hospitals high overall rating scores increased steadily, and hospitals improved on nearly every HCAHPS measure between 2015 and 2016, according to the report.