Pam provides consultation and training to health care organizations; serves as faculty for IPFCC seminars, webinars, and meetings; and assists with strategic planning to scale up the practice of patient- and family-centered care. Prior to joining IPFCC, Pam was a principal researcher at the American Institutes for Research (AIR) where her work focused on stakeholder engagement; patient-centered measurement; and the development, implementation, and evaluation of strategies and interventions to promote patient and family engagement (PFE). While at AIR, Pam led work to develop and evaluate the Agency for Healthcare Research and Quality-funded Guide to Patient and Family Engagement in Hospital Quality and Safety. She also directed a project to provide PFE-related training and technical assistance to the Hospital Improvement Innovation Networks (HIINs) and their member hospitals as part of CMS’s Partnership for Patients initiative.