This practice partners with patients and families in the following ways:
As an FQHC, at least 51% of Mary's Center board membership must be comprised of patients.
Additionally, Mary's Center has patient Informational and Educational committees that help to approve educational materials. Patients are surveyed and feedback is solicited in order to perform needs assessment before changes are made to operations. Mary's Center has a patient compliment/complaint phone line and webform.
Mary's Center is working on convening a patient/family advisory council.
Partnership Activities:
Integrated peer support partners
Practice makes referrals to CBOs
Patients & families involved in practice governance
Educational and/or care management tools offered to patients/families
This practice partners with community-based organizations in the following ways:
Mary's Center has family support workers and referrals specialists on staff who help to refer patients and participants to community organizations as needed.
They have a health promotions team, comprised of peer educators who work with patients to help with healthcare education and navigation.
