Helping Consumers Understand and Use Health Insurance in 2014 (Institute of Medicine, 2013)

This document presents basic information that can be used to help people understand their health insurance options. The paper is a resource for those who will be helping consumers make important decisions—for patient navigators, community organizations, employers, media, educators, and any individual or organization working to improve understanding of options for health insurance.

Achieving Open Access: The Road to Improved Service and Satisfaction (IHI, 2000)

This article discusses the concept of open access, as defined by the Institute for Healthcare Improvement's (IHI) Access collaborative, as well as the ways in which consumers can achieve open access and the benefits it brings.

Improving Patient Access to Care Workbook (Clinical Microsystems, 2002)

This workbook introduces healthcare professionals to the tools needed to help clinical teams learn to cooperate in new ways with each other, optimize support staff roles, improve access and payment systems through practice redesign, and improve internal communication and cooperation in the clinical setting to enhance patient access to care.

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