PCPCC SAN Webinar: Patient Partners Key to Successful Clinical Transformation - How to Get Started!

Tools/Handouts

 

Overview

How do I go about inviting a patient to help us improve the way we deliver care? What qualities should I look for in a patient and/or family partner? What information do I need to give a patient partner to help them understand their role on the quality improvement team? It's not as hard as you think!

Hosted by PCPCC’s Support & Alignment Network (SAN) this webinar will provide you with the basic information you need to actively involve patient leaders from your practice in your transformation efforts. Expert faculty will give you step-by-step guidance, along with tools and resources to get your started. You will hear the story of successful patient-clinician collaboration in care redesign at HRHCare, a primary care practice in New York.

Faculty Lead: Mary Minniti, BS, CPHQ, Senior Policy & Program Specialist, Institute for Patient and Family-Centered Care (IPFCC)

Moderator: Amy Gibson, RN, MS, Chief Operating Officer, SAN Director, Primary Care Collaborative

Practice Story: HRHCare in Peekskill, NY
- Katherine Brieger, RD, Chief of Patient Experience & Staff Development, HRHcare
- Norma Johnson, Patient Partner, HRHcare

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.

Katherine Brieger, MA, RD, CDE

Chief of Patient Experience & Staff Development, HRHcare
Katherine Brieger, MA, RD, CDE, has been associated with HRHCare for over 28 years and is currently the Chief of Patient Experience and Staff Development. HRHCare is a network of 28 Federally Qualified Health Centers located in ten counties of New York State. Ms. Brieger is responsible for all programming, training and the evaluation of patient experience. As one of the leading quality metrics for HRHCare, Ms. Brieger is actively engaged in performance improvement. All of these efforts are directed under the Planetree Institute-HRHCare. HRHCare has been affiliated with Planetree for twenty years. The organization is committed to patient centered care and designing programs which enhance the patient experience. Ms. read more

Mary Minniti, BS, CPHQ

Senior Policy and Program Specialist, Institute for Patient- and Family-Centered Care
Mary Minniti is a Certified Professional in Healthcare Quality and has over 30 years experience in the field. She joined the Institute for Patient- and Family-Centered Care in 2011 and works as a Senior Policy and Program Specialist. She was lead author on a Robert Wood Johnson Foundation funded report, Individual and Family Engagement in the Medicaid Population: Emerging Best Practices and Recommendations and IPFCC’s publication: Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons. read more

Norma Johnson

Patient-Practice Partner, HRHcare
Mrs. Norma Johnson retired as a Language Arts teacher for Peekskill Middle School after 39 1/2 years.  She has been a member of the HRHC board since 1977.  She has served as Human Resources chairman, Quality Control chairman, and now Vice-Chairman.  In 2012, she received the Dorothy Kastaschevich Consumer Award. .  In 2015, she received the Peekskill Preservation Company, Inc award for Community Service.  Mrs. Johnson is a member of Mt. Olivet Baptist Church in Peekskill, and Zeta Nu Omega Chapter, AKA Sorority, Inc. read more
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