Clinical office practice improvement and redesign. Provided consulting and training assistance to AAFP and CMS patient-centered medical home and other national and regional projects. Over ten years experience facilitating improvement and innovations in care delivery including group visits, planned chronic illness care, EHRs and advanced access for large and small medical groups, hospitals, academic, community health centers, Indian Health, and the VA. CEO, Suzanne Houck authored, What Works, a book on clinical office redesign and national best practices that’s received a 5 star rating by users at the Institute for Healthcare Improvement website. Experience includes managing and leading healthcare organizations and even providing care. Developed and presented Redesign Boot Camp training for practice coaches nationwide.