Susan is the Health IT Director for Telligen in West Des Moines, Iowa. Prior to working at Telligen, she was the Director of Iowa’s Health IT Regional Extension Center, which provided technical assistance to over 1,500 primary care providers and 84 critical access hospitals on the meaningful use of certified EHRs. Susan is currently a member of the Office of the National Coordinator for Health Information Technology’s (ONC) Consumer Federal Advisory Committee, which provides consumer/caregiver perspective on the health IT environment. Susan's experience in the health care system as a caregiver for two kids impacted by a serious genetic syndrome led her to co-found a local non-profit “Let’s Soar Together” advocating for special needs children within the school system and the community. Also a Care Core Minister at her local church, Susan is matched with families with special needs to provide support, encouragement and practical advice. As a 25-year employee in the health care sector, she is able to understand both the patient and caregiver perspectives as well as the organization and provider perspectives.