eHealth Innovation Profile: Bon Secours Virginia Medical Group

Payment Reform Meets Care Delivery Reform: 
Population Health Management in an Accountable Care Organization

Bon Secours Virginia Medical Group  l  Richmond, VA

Over the past several years, health information technology (“eHealth) has been increasingly recognized as a critical tool to support providers and practices in achieving the Triple Aim goals of better care, better health, and lower costs. While eHealth can be effective on its own, the vast majority of truly patient-centered medical homes consistently use eHealth tools, capabilities, and even payment reforms to maximize quality improvement opportunities. These strategies include using electronic health records, patient portals, and patient registries to coordinate care, manage chronically ill patients, exchange patient health information, and manage populations.

In this Innovation Profile, the PCPCC presents a story from the Bon Secours Virginia Medical Group (“Bon Secours”), a multi-specialty group practice in Richmond, Virginia. Bon Secours has been a pioneer in implementing the medical home model, which provided a strong foundation for transitioning to an Accountable Care Organization in January 2013. To reap the rewards of payment reform and quality improvement, Bon Secours adopted several innovative technologies to improve population health management, including patient registries, personal health records, and risk stratification tools, and the impact of this work has been significant. For example, their 30-day readmission rate for medical home patients has remained below 2% for two years, patient engagement scores are in the 97th percentile, and they achieved a 6:1 ROI for their health information technology investment. 

Read Bon Secours' story.