In August 2021, AHRQ released the final version of the Patient Narrative Item Set for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician & Group Survey. These open-ended questions enable survey users to systematically collect detailed comments from patients about their healthcare experiences. In this AHRQ webcast, CAHPS researchers will present the narrative items for both the 3.1 and 4.0 (beta) versions of the Clinician & Group Survey and answer questions about using them. They will also preview Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child HCAHPS Survey.

Speakers:

Caren Ginsberg, Ph.D., Agency for Healthcare Research and Quality
Steven Martino, Ph.D., RAND
Mark Schlesinger, Ph.D., Yale School of Public Health
Dale Shaller, M.P.A, (Moderator) Shaller Consulting Group