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PCC Webinar: What Do Patients Want From Primary Care – Both During and After COVID-19?

A key part of PCC’s mission is working to make primary care more responsive to patients’ needs and preferences. This webinar featured two major efforts to systematically gather the perspectives of patients in primary care: Community Catalyst’s November 2019 report, “In Their Words: Consumers’ Vision for a Person-Centered Primary Care System”, based on nine focus groups in four states; and regular surveys of patients and clinicians by the Larry A. Green Center and PCC during the COVID-19 pandemic. The webinar considered what patients are looking for overall, with a lens on those who are most vulnerable, including patients facing racial and economic disparities. Through brief presentations of the data and a moderated discussion, panelists considered what primary care is doing well and where practice and policy changes are needed. They also highlighted how the pandemic is shaping interactions between primary care clinicians and patients and what may be on the horizon.

Speakers:

  • Ann Hwang, MD | Director, Center for Consumer Engagement in Health Innovation at Community Catalyst
  • Rebecca Etz, PhD | Co-Director, Larry A. Green Center
  • Lynda Flowers, JD, MSN, RN | Senior Policy Advisor, AARP Public Policy Institute

Moderator: Ann Greiner | President and CEO, Primary Care Collaborative

Link provided during the introduction:

www.pcpcc.org/covid

Links provided by two of the panelists:

Ann Greiner, MCP

President & Chief Executive Officer, Primary Care Collaborative
Ann Greiner serves as President and Chief Executive Officer of the Primary Care Collaborative (PCC), where she is focused on defining and implementing an advocacy, research and education agenda that furthers comprehensive, team-based and patient-centered primary care.  read more

Ann Hwang, MD

Director, Center for Consumer Engagement in Health Innovation, Community Catalyst
As Director of the Center for Consumer Engagement in Health Innovation, Ann leads the Center in its mission of bringing the consumer experience to the forefront of health system transformation efforts. Ann’s dual roles as a physician and health policy expert, give her a unique leadership perspective. read more

Lynda Flowers, JD, MSN, RN

Senior Policy Advisor, AARP Public Policy Institute
Lynda Flowers is a senior policy advisor at the AARP Public Policy Institute (PPI). Before joining AARP, Lynda held senior policy positions with the National Academy for State Health Policy and the Medical Assistance Administration of the Government of the District of Columbia (DC Medicaid). While at DC Medicaid, she developed the city’s first home- and community-based waiver for older adults and was the lead policy person on the Children’s Health Insurance Program.  read more

Rebecca Etz, PhD

Co-Director, Larry A. Green Center
Rebecca Etz, PhD, is a cultural anthropologist at Virginia Commonwealth University with expertise in qualitative research methods and design, primary care measures, practice transformation, and engaging stakeholders. She has spent the last ten years dedicated to learning the heart and soul of primary care. Her career has been shaped by iterative research cycles that expose and reflect on the tacit norms and principles of primary care in which clinicians, thought leaders, and patients are equally invested. read more
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