Lessons learned: What patients said about their experience in primary care practices

What makes a good doctor? Just ask their patients.

Based on a new survey, it becomes clear that good communication with their physicians, as well as with other clinicians, is key to a positive patient experience.

That’s a big lesson from the Massachusetts Health Quality Partners (MHQP) survey of patient experiences in primary care practices across that state. The survey included almost 60,000 patients and asked about details of the care they received at their doctors’ offices.