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Week in Review: (I Can't Get No) Patient Satisfaction
(I Can't Get No) Patient Satisfaction
Thursday, October 10th
Dear Members and Friends:

This week marked the release of some exciting new studies and increased attention for the positive impact of the PCMH model. First, a new JAMA study found that medical home principles applied in a safety-net teaching clinic led to an improvement in patient and resident satisfaction. Also, this week's Modern Healthcare cover story featured an industry review of the medical home model, citing its growing popularity among health plans, health systems, and advocates.  

And of course, Sunday marks the kickoff of the PCPCC's Annual Fall Conference in Bethesda, MD, where over 400 professionals and experts from across the health care sector will convene around this year's theme: Community Connections in the Medical Neighborhood: The Future of the Primary Care Medical Home. Panelists and speakers will discuss a range of strategies for achieving the Triple Aim and creating accountable, integrated system of care that lead to improved quality and better patient outcomes. We hope to see you there!
 
Sincerely,

Marci Nielsen, PhD, MPH
Chief Executive Officer 

P.S. Because of the Annual Conference, we will not be sending out a Week in Review next week.
Providers Looking to Medical Homes for Cost Savings
Modern Healthcare released an article this week analyzing the increased use of medical home models among providers and payers. The article observed that payers are increasingly turning to medical home models to reduce costs and improve care quality. The federal government and primary-care physicians are also supporting this new care delivery approach. With close to 10,000 primary care practices currently operating as medical homes, experts argue that medical homes are in line to become the new standard for care delivery.
Register now! PCPCC Annual Fall Conference
October 13th - 15th
Upcoming Partner Events
Oct 10 - Oct 17
Institute on Psychiatric Services
October 10 | American Psychiatric Association

Facilitating PCMH Recognition
October 10 | National Committee for Quality Assurance

Direct Primary Care National Summit
October 11 - 12 | Family Medicine Education Consortium
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PCMHs Improve Patient and Resident Satisfaction
A recent study in the Journal of the American Medical Association found that the implementation of medical home principles in a safety-net teaching clinic increased overall patient satisfaction from 48% to 65% and resident satisfaction from 39% to 51%. Urgent appointment satisfaction among patients saw the largest improvement with an increase from 12% to 53%.

The study compared results between 4,676 patients in the intervention clinic against two similar control clinics over a one-year period. The study measured satisfaction using the Consumer Assessment of Healthcare Providers and Systems survey.

Access the full study here.
Medicaid Delivery System Reform
An October report from the Kaiser Commission on Medicaid and the Uninsured, researchers found that state Medicaid programs are increasingly focusing on delivery system and payment reforms as a means to improve quality and control costs. Between FY 2013 and FY 2014, 40 states implemented or planned to implement Medicaid health homes, medical homes, or Accountable Care Organizations. 

Read the full report here.
Go Michigan Blue!
Learnings from a Statewide PCMH Initiative




Building a Statewide PCMH Program: Design, Evaluation Methods, and Results
October 24, 2013  l  12 - 1:30 PM ET

Join us for a webinar featuring an overview of BCBSM's statewide medical home program, including the history of the program, its PCMH-designation scoring process, evaluation methods, and latest results. Working with over 2,500 primary care practices, BCBSM's recently published results identified $155 million in savings and $26.37 lower per member per month costs.
Behavioral Health Special Interest Group Conference Call
Wed, October 23rd  l  11:00AM - 12:00PM EDT
*Note call is postponed one week, due to PCPCC Annual Fall Conference

Ben Miller, PsyD and Neil Korsen, MD will discuss AHRQ's Atlas of Integrated Behavioral Health Care Quality Measures, which features a framework and nine core assessment measures that can help organizations and researchers assess efforts to integrate behavioral health and primary care. 
 
Dial in: (888) 588-2775
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Patient Centered Primary Care Collaborative · 601 Thirteenth Street, NW, Suite 430 North · Washington, DC 20005 · USA

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