The Georgia Patient-Centered Medical Home (PCMH) University hosts classes, which have guided more than 200 clinicians through the process of being recognized as a National Committee for Quality Assurance (NCQA) medical home. PCMH University works off the notion that becoming a medical home is a team effort and the responsibility of reaching journey's end does not lie with any one physician. Through it all - workshops, conference calls, consultations, and internal team meetings - teams work tirelessly to transform their practice processes in an effort to make their clinics more accessible for patients.
PCMH University provides access to the Delta Exchange, an online network that is dedicated to physicians, clinical staff, office staff, and primary care-focused residency programs committed to the PCMH. In addition, the University provides access to monthly in-office working sessions with a practice transformation coach, personalized conference calls with NCQA consultants/experts, team building/organizational management, guidance from an NCQA application expert, and free CME credit.
The PCMH University is funded by the Georgia Academy of Family Physicians and Wellcare of Georgia. In July 2013, WellCare implemented enhanced payment for PCMH recognition and continued pay-for-performance incentives for Georgia Medicaid providers that integrate PCMH into their practices. Based on NCQA's PCMH standards, WellCare rewards providers who achieve one or more of these three standards: (1) establishment as a PCMH via NCQA accreditation, (2) providing PCMH services such as enhanced access and care plan oversight, and (3) meeting selected quality metrics.
Process Improvements: