Tools/Handouts

• Getting Started Guide for Ambulatory Care Patient/Family Partnerships
• Patient and Family Partner Roles & Job Descriptions
• Partner Application Form
• Sample Patient-Family Advisor Confidentiality Form

Overview

How do I go about inviting a patient to help us improve the way we deliver care? What qualities should I look for in a patient and/or family partner? What information do I need to give a patient partner to help them understand their role on the quality improvement team? It's not as hard as you think!

Hosted by PCPCC’s Support & Alignment Network (SAN) this webinar will provide you with the basic information you need to actively involve patient leaders from your practice in your transformation efforts. Expert faculty will give you step-by-step guidance, along with tools and resources to get your started. You will hear the story of successful patient-clinician collaboration in care redesign at HRHCare, a primary care practice in New York.

Faculty Lead: Mary Minniti, BS, CPHQ, Senior Policy & Program Specialist, Institute for Patient and Family-Centered Care (IPFCC)

Moderator: Amy Gibson, RN, MS, Chief Operating Officer, SAN Director, Primary Care Collaborative

Practice Story: HRHCare in Peekskill, NY
- Katherine Brieger, RD, Chief of Patient Experience & Staff Development, HRHcare
- Norma Johnson, Patient Partner, HRHcare

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.