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TCPI Person and Family Engagement Training

Primary Care Innovations:  Putting Shared Principles into Practice

TCPI Person and Family Engagement Training - Conference within a Conference

October 11 – 12, 2017

Please use the live links on this page to access 'for further reading' material.

 

About the Person and Family Engagement Conference Within a Conference

The PCPCC Support and Alignment Network is hosting a virtual ‘person and family engagement conference within a conference’ (PFE CWC) aligned with the PCPCC Primary Care Innovations program. The targeted person and family engagement training targets clinicians, patient /family advisors, quality improvement staff, and thought leaders involved in the CMS-funded Transforming Clinical Practice Initiative. The CWC takes place virtually throughout the main Primary Care Innovations Conference. TCPI scholars will ‘virtually’ discuss strategies to embed person and family engagement in primary care innovation. At completion of the program, TCPI scholars will be able to articulate the importance of PFE as an integral part of transformation and integration and identify specific strategies for improving engagement. Participants will commit to taking action in their practice or program.

This agenda illustrates the person and family engagement objectives related to each PCPCC Primary Care Innovations Conference Session.

PCPCC Support and Alignment Network Team

  • Merilyn Francis, PCPCC SAN Project Director 
  • Christine Bechtel, X4 Health
  • Mary Minniti, Institute for Patient- and Family-Centered Care
  • Liza Greenberg, Senior Consultant
  • Jacinta Smith, Project Manager

Charge to the Group

TCPI Person and Family Engagement Scholars will consider the “and” for every session: “… and how can patients and families be engaged in helping innovations be inclusive of their needs, issues, concerns and informed by their lived experience?”

Overall Person and Family Engagement Training Objectives

As a result of training, participants will:

  1. Understand the TCPI Person and Family Engagement (PFE) program elements and describe what person and family engagement is within the context of TCPI transformation goals
  2. Apply the PFE framework to primary care transformation topics
  3. Learn to act as effective PFE Champions - to see all ways that patients and families can be engaged in care, in practice transformation, and in policy making
  4. Implement a PFE action plan in their work as a clinician, patient/family member, quality improvement coach, or thought leader

The approach to this learning will be experiential – by asking key questions and stimulating discussions among a small but diverse group, TCPI scholars will think together about ways to integrate PFE into every aspect of primary care and practice transformation. Selected resources are identified for each topic area for additional information and context.

 

TCPI Kickoff Session                                     

PCPCC conference participants attending as part of the TCPI Person and Family Engagement Training (TCPI Scholars) will participate in a kickoff meeting. TCPI Scholars include clinicians, Practice Transformation Network quality improvement staff, patient/family advisors, and PFE thought leaders. This session will support TCPI Scholar attendees in successfully participating in the innovative PFE CWC format.

Kickoff Session Objectives:

  • Review training objectives for person and family engagement
  • Meet other TCPI Scholars and Facilitators
  • Understand the Conference within Conference format and expectations for scholar participation
  • Preview our communications platform and register to use it
  • Identify 'learning buddies’ to work with during conference to promote dialogue and insure all participants have interactive opportunities

Further Reading:

  1. Welcome and Opening Remarks                    

Person and Family Engagement Objective:

  • Identify how the Shared Principles reflect the multi-level framework for person and family engagement

For Your Consideration:

  • Thinking about the multi-level definition of patient and family engagement we just learned about in our orientation, how do the Shared Principles reflect the various levels (care, practice redesign and policy making)?

Further Reading:

  1. Keynote – New Methods for Gleaning Patient Input                      

Person and Family Engagement Objective:

  • Identify benefits of involving patients and families in designing care and reducing missed opportunities for providing patient care.

 For Your Consideration:

  • Would any of the methods for gathering input from patients described in this session motivate patients to work with your practice? Or if you are a patient, PFE champion or caregiver would these methods motivate you to work with the practice?

Further Reading:

  1. Re-inventing Primary Care via Practice Transformation and Payment Reform – What Works And What Can We Learn?                                                   

Person and Family Engagement Objective:

  • Increase understanding of how payment incentives interact with person/family engagement goals

For Your Consideration:

  • How do you think the care delivery or payment models discussed would impact patient activation, shared decision-making, medication management support or improved health literacy?  If you are a patient or caregiver, what are your concerns about the care delivery or payment models discussed?

Further Reading:

  1. Technology and Data: How are they Transforming Primary Care                   

Delivery, Payment and Patient/Family Engagement?               

Person and Family Engagement Objective:

  • Identify technology strategies including use of e-tools that can improve patient activation, decision-making, and health literacy

For Your Consideration:

  • What technology strategy shared in this session holds the most promise to support clinician practice and increase engagement of patients and families?

Further Reading:

  1. Labor-Management: Strange Bedfellows with a Common Cause      

Person and Family Engagement Objective:

  • Identify non-traditional partnerships in clinical and community settings that can promote person and family engagement

For Your Consideration:

  • What non-traditional partners in care have you seen in clinical settings – for example, community health workers, parent-buddies or other types? What was the impact of these partners?

Further Reading:

  1. Convenient Care – Patient-Centered and Sometimes Disruptive     

Person and Family Engagement Objective:  

  • Discuss how alternative options for receiving care in the community (e.g. CVS clinics) or through technology solutions (virtual visits with a clinician) may change access to care and care coordination strategies.

Discussion Question:

  • How can patients and families be partners in solving the problems raised here, particularly coordination of information?

Further Reading:

 

October 12, 2017 DAY 2

 

  1. Keynote - Care Coordination & Health Integration: Now More Than Ever

Person and Family Engagement Objective:

  • Understand how care coordination and integrated health care systems contribute to patient and family engagement.

For Your Consideration:

  • How might integrated physical and behavioral health contribute to more engaged and activated patients and families?

Further Reading:

  1. What Can and Should Purchasers Do to Promote Primary Care?     

Person and Family Engagement Objective:

  • Identify how benefit design can support better access to affordable primary care.

For Your Consideration:

  • How do you think benefit design could better encourage and support greater person and family engagement at all levels of the delivery system?

Further Reading:

  1. Other National and State Strategies to Advance Primary Care    

Person and Family Engagement Objective:

  • Understand how regulations or legislation that support primary care can encourage implementation of PFE strategies such as health literacy training, patient activation, medication management or integration of patient/family voice into improvement efforts.

For Your Consideration:

  • How can VBID strategies be implemented in a way that ensure patients and families are supported in decision-making?   

Further Reading:

  1. What Will it Take to Integrate Population Health into Primary Care?   

Person and Family Engagement Objective:

  • Identify strategies for person, family and community engagement to improve health and reduce disparities at the population level.

For Your Consideration:

  • How can patients and communities from vulnerable or underserved populations be engaged more effectively in population health including physical and mental health?

Further Reading:

  1. Keynote - What Can We Learn from Social Movements to  Advance Primary Care?            

Person and Family Engagement Objective:

  • Identify the potential for partnerships between patients, families and clinicians to advance systematic changes to health care.

For Your Consideration:

  • What actions could you take to make person and family engagement a ‘social movement’ so that it becomes the norm rather than the leading edge?

Further Reading:

  1. Identifying the Highest Leverage Primary Care Initiatives                         

Person and Family Engagement Objective:

  • TCPI Scholars will participate in this session to encourage integration of PFE as a high leverage strategy for transformation.

For Your Consideration:

  • How can the high leverage ideas from this session relating to PFE be brought into the transformation work of the TCPI?

Further Reading:

  1. Innovation Review and Implications for Policy         

Person and Family Engagement Objective:

  • Summarize the linkages between primary care innovations and person / family engagement, identifying opportunities to enhance the value of primary care by enlisting patients/families as partners.

For Your Consideration:

  • What can you do in your setting to encourage ongoing dialogue about the the importance of person and family engagement?

For Further Reading:

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