NCQA Recognition Programs hold monthly customer education sessions. All current and potential customers are invited to attend audio (telephone) conference workshops or WebEx training sessions that combine audio and Internet-accessible video presentations. No reservations are required and there is no charge for these sessions. These sessions include introductory information on the process (Getting on Board with PCMH); a review of the PCMH standards and elements (PCMH 2011 Standards); the application process including the multi-site application (The Online Application and How to Submit as a Multi-Site) and the use of the web-based data collection and submission tool (Using the Interactive Survey System [ISS] for PCMH 2011). Here is the link to the details and the schedule: : http://www.ncqa.org/tabid/109/Default.aspx