Nicole joined HealthTeamWorks in 2009 as a Quality Improvement Coach and now serves as the Director of Education & Training. She has worked extensively on-site with practices and systems to coach them to improve the delivery of care, reduce costs and improve the healthcare experience for patients.  She has done this by helping facilitate the leadership and cultural transformation necessary for team-based care and staff, provider & patient engagement. Nicole now focuses her time on the needs of the healthcare workforce and building the capacity necessary to meet the needs of the increasingly complex patient population as primary care evolves to value based reimbursement.  She has been a leader in designing new tools, resources, trainings and programs to support practices and their workforce both in Colorado and nationally.