The Clinical Health Coach five-week training program provides over 40 hours of education through on-site classes, teleconference calls and webinars. This training program is designed for individuals and organizations seeking to implement a clinical role in health coaching/care management/care coordination, in order to improve the health status and outcomes of their patients with chronic conditions.  Participants are trained to apply population health strategies and target high risk patients in need of motivational interviewing-based health coaching and care management.

The training addresses all six standards of the National Committee for Quality Assurance (NCQA) 2011 recognition process for PCMH designation: enhance access and continuity, identify and manage patient populations, plan and manage care, provide self-care and community support, track and coordinate care, and measure and improve performance. Program curriculum is based on core competencies related to health coaching, healthcare communications, care management, and leadership. By transforming conversations and the delivery of care, the clinical health coaching model aims for more engaged and activated patients who are more apt to change their health behaviors and thereby improve measurable health outcomes. The program also trains participants on telephonic coaching skills and practice calls.

There is an optional Certificate of Competency in Clinical Health Coaching which is awarded after students pass the written exams, the performance-based evaluation using a standardized patient, and a learning project charter.