Upcoming Webinar: "Communication Essentials For Patient- and Family-Centered Care" - Oct 16th 1:00-2:00pm ET

Upcoming Webinar: Communication Essentials For Patient- and Family-Centered CareWe can only engage patients and families and truly provide patient- and family-centered care with effective patient- and family-centered communication. Join this webinar to learn essential skills and strategies to help build trusting relationships, reduce patient and family anxiety, enhance emotional support, and ultimately, reduce medical errors due to miscommunication.Webinar Objectives:Learn effective communication strategies, including Careboard Conversations and the Heart-Head-Heart Communication Model, to jumpstart trusting relationships;Identify seven concrete skills to personalized care, communicating with empathy, and patient and family engagement; andReview strategies for engaging the health care team in strengthening communication skills to achieve better patient outcomes and receive higher patient satisfaction scores.Pinwheel Sponsors: Join us for this webinar at the special rate of $149. Call the Institute at 301-652-0281 for more information!WhenTuesday, October 16, 2012 1:00 PM  -  2:00 PM ETFeesCommunication Essentials - October 16, 1:00 -2:00 pm ETFee  $199.00RSVPTuesday, October 16, 2012