This practice partners with patients and families in the following ways: 

• Practice has a dedicated care coordinator (paid for by the Henry Ford Health System) who is responsible for maintaining the family resource room and is available to meet with families on the day of their visit
• Practice identified two parents willing to take leadership in the practice. These parents attended a 2-day Parent Leadership in State Government Initiative 
  • After the training, the parents partnered with pediatricians in the practice to host focus groups of patients and families to identify resources the practice could purchase and make available to all families through the family resource room
• The practice conducted focus groups when it began its medical home efforts in 2002. 
  • In exchange for time and participation, families were provided a meal, an onsite babysitter, and a gas card. 
  • Based on the focus group discussions, the practice generated a list of suggestions to meet the expressed needs of families. 

A comprehensive summary of how this practice partners with patients and families can be found here.

• Practice convenes patient & family focus groups
• Patient/family satisfaction surveys
• Educational and/or care management tools offered to patients/families