PCMH Recognition Program Redesign and Online Feedback

NCQA first developed the Patient-Centered Medical Home (PCMH) recognition program at the request of, and in collaboration with, four key medical professional societies - the American Academy of Pediatrics (AAP), the American College of Physicians (ACP), the American Osteopathic Association (AOA) and the American Academy of Family Physicians (AAFP). The effort was a response to growing demand from employers and payers for the means to identify practices that were delivering care aligned with the Joint Principles of the Patient-Centered Medical Home developed by these same societies. 

Since the initial program was released in 2008, the NCQA PCMH program has gone through two substantial revisions, in 2011 and 2014. From the beginning, NCQA has relied on feedback from people in the field – those doing the work and receiving the care – to inform the evolution of the PCMH recognition program. 

In response to the published literature critiques and recommendations we have received from the original framers of the Joint Principles, groups representing other clinicians, and the doctors, nurses, care coordinators and other team members that live the PCMH model every day, we are now planning an ambitious redesign of the program. The overarching objective of this redesign is to enhance the value of NCQA recognition programs for patients and their families, clinicians, employers, payers, and other stakeholders (such as federal and state agencies). Key components include: