The PCPCC Patients, Families, and Consumers Stakeholder Center hosted a webinar featuring Brad Thompson, MA, LPC-S. Brad talks about his experience as the parent of a child with special health care needs, and that experience helped shape a professional role at his child's pediatric primary care practice. Since 2007, Brad has worked with Shari Medford, MD, a pediatrician in Amarillo, Texas, that supports families of children with special healthcare needs in areas beyond health care services to greatly improve the family’s experience. Brad talks about how his work has improved Dr. Medford's practice and expanded the services she offers within the patient-centered medical home model.