Robert Pearl, MD, is a former CEO of The Permanente Medical Group who has written two books on the dysfunction of health care. Mistreated: Why We Think We’re Getting Good Health Care—And Why We’re Usually Wrong focuses on the systemic issues of the healthcare system that result in poor health outcomes. Uncaring: How the Culture of Medicine Kills Doctors & Patients focuses on the culture and how it undermines physician-patient relationships and causes other harm. Christine Bechtel, MA, is the co-founder of X4 Health and a longtime patient advocate who runs 3rd Conversation, a national program that helps patients and clinicians see each other in a new light, addressing clinician wellbeing and patients’ experiences. In this webinar, these two have a conversation in which they will share their insights and lessons about the culture of health care, system design flaws, and the role of relationships in health care.