Defining the Role of a Patient- and Family-Centered Care Staff Liaison

Webinar Description:
Do you coordinate patient and family advisory programs? Are you responsible to develop and sustain partnerships among health care professionals and patient and family advisors? This helpful webinar will provide best practices, tools and approaches used by staff liaisons to build successful patient- and family-centered programs. It will also highlight key components of well-established advisory programs and effective strategies utilized by individuals in this role to build partnerships between leaders, staff and clinicians, and diverse advisors. 

Webinar Objectives:

• Understand the multi-faceted role of staff liaisons across a multitude of health care settings
• Identify strategies or tools that can help you be more successful in your own role in promoting partnerships with patients and families
• Reflect on ways you can create the connections you need to remain enthusiastic, effective, and engaged in this important work

Who Should Attend:

• Coordinators responsible for implementing patient- and family-centered initiatives 
• Patient and family advisors/leaders
• Administrative and clinical leaders 
• Physicians, nurses, and other staff
• Patient experience/patient relations personnel
• Risk and safety personnel
• Quality improvement personnel
• Human resources personnel
• Staff educators