Moving Forward with Patient and Family-Centered Care

Seminar Learning Objectives

• Describe patient- and family-centered care and how it can be applied to adult and pediatric inpatient care; primary care, medical home, and other ambulatory care; maternity care; newborn intensive care; mental health care; emergency care; and long-term care.
• Examine examples of excellence and innovation in partnering with patients and families to improve the experience of care and clinical outcomes.
• Discuss strategies to change the concept of families as visitors and support family presence and participation.
• Explore patient- and family-centered approaches to address current priorities in health care—specifically, reducing readmissions, decreasing infections and preventable errors, improving medication management, providing safe care transitions, improving cost efficiency, and enhancing workforce capacity.
• Define the roles of senior executives in providing leadership for patient- and family-centered change.
• Discuss how to integrate patient- and family-centered concepts in the education of health care professionals, quality improvement, risk management, patient safety, facility design, HIPAA compliance, evaluation, strategic planning, and the use of information technology to facilitate partnerships with patients and families.
• Identify strategies for developing and sustaining patient and family advisory councils and other collaborative endeavors with patients and families.
• Describe the skills necessary for facilitating and sustaining effective change in hospitals, primary care and other ambulatory care settings, and health systems.
• Discuss approaches to measure patient- and family-centered change.
• Develop action plans for patient- and family-centered change, individualized for each health system, hospital, or practice.

See the full agenda here.