Meaningful Consumer Engagement: Training the Consumer

William Dean (Moderator) from Community Catalyst will lead a discussion in which Erin McGaffigan, PhD, MSW, MS, an expert in consumer engagement and training, will present on the approaches, tools and training content needed as consumers join their health care delivery system’s consumer advisory committee. In addition, Althea McLuckie, a consumer with extensive experience participating on an advisory committee, will share personal insights into the training and operating guidelines used to support and empower its consumer advisors. Target audience:  Providers, Health Care Professionals, Health Plan Representatives, Consumers, and Advocates